Liz Earle Naturally Active Skincare blog
Who's who?
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Liz Earle is known first and foremost for her passion for beauty, natural health and well-being. A broadcaster and best-selling author of over 30 books covering a wide variety of beauty, health and lifestyle issues, she is also co-founder and creator of the award-winning British Liz Earle Naturally Active Skincare range. A life-long fascination for botanicals and natural remedies led to Liz’s early career as a magazine health and beauty editor. Using the special knowledge accumulated over many years of research, she later developed skincare formulations using unusual herbs, plant extracts, essential oils and vitamins. Liz Earle Naturally Active Skincare was founded in 1995 with her great friend and business partner, Kim Buckland, and is based on the shores of the Isle of Wight in the UK. Bringing her expertise to a wider audience, Liz first appeared on UK television in 1988 as the regular beauty presenter on ITV’s This Morning. Since then, Liz has hosted several network series of her own, including Liz Earle’s Lifestyle for ITV and Beautywise for BBC1. Keen to encourage dialogue between orthodox and complementary medicine, Liz co-founded the Guild of Health Writers in 1996 and was the Guild’s first Vice-Chairman. She was a co-founder of FLAG, the Food Labelling Agenda, which lobbied the British government for clear, comprehensive and meaningful food labelling. Liz has established links with many medical/botanical researchers and supports various dermatology research projects at institutions that include Great Ormond Street Hospital for Sick Children in London. She is a Patron of the British National Eczema Society and sits on the Aromatherapy Regulation Working Group committee for statutory government regulation. In June 2007, Liz and Kim were awarded MBEs, an honour awarded by the Queen, for their services to the beauty industry.
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Caroline Archer is our Customer Expert and Presenter here at Liz Earle Naturally Active Skincare; she describes herself as ‘having the dream job’. Her role involves presenting Liz Earle Naturally Active Skincare on shopping networks in the UK, Australia and the US, giving expert advice to customers in our shops and she also accompanies Liz to special events and press appointments. Having worked with our company for nine years, Caroline Archer embodies the philosophy of our company. Her role involves ensuring that we continue to exceed customer expectations with our renowned high quality service. You will find Caroline chatting by email, phone, and in person at our many customer events held in our flagship London store, and very special shop on the Isle of Wight. Caroline also plans to visit as many John Lewis stores as she can across the year. This all ensures that we are able to listen to our customers and in turn respond to specific service requirements. To enable Caroline to become an expert in her own right she works very closely with Liz and our customer relations team. Caroline has developed a passion for helping customers find the right skincare and her role has fully developed to use her expertise as an ambassador for Liz Earle Naturally Active Skincare. Caroline’s academic background in English Literature at University College London and her Masters at King’s College London shaped her communication skills, whilst her time at the famous Royal Academy of Dramatic Arts (RADA) have given her an insight into presenting and performing which means she can clearly communicate the benefits of our range to our QVC audience.
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Karen Bevan-Brown, our Treatments Expert, makes sure that all of our current and future treatments deliver a real attention to detail from start to finish, so you enjoy a completely bespoke and personal experience whenever you visit our treatment rooms. By providing our therapists with the tools to offer our customers the best advice on how to achieve great skin and boost wellbeing at every age and stage of life, Karen ensures that our therapists are trained to the highest possible standards of service and treatment excellence, so you can expect a truly pampering experience as well as great results – whatever your skincare concern.
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Jennifer Hirsch is our In-house Botanist. She heads up our in-house team of researchers and botanists, working closely with Liz and the product development team to ensure we are using the best quality botanical ingredients, and understand the journey they make from seed to bottle. She is passionate about the relationship between people and plants and the benefits botanical ingredients can have on your skin, health and wellbeing. Her aim is to share these benefits with you, in and out of the bottle.
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Andrea Page is our Customer Care Manager. Her top priority is to make sure that you receive the very best service possible and her role includes offering expert skincare and service advice to customers over the phone, through emails and letters, at customer events and during our online chat rooms.
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Geoff is our Environmental Expert. He heads up our ‘Green Team’ who work together to help the company be as ‘green’ as it can be by researching and implementing new ideas that lessen the impact we have on the environment. He also works towards keeping our workplace here at the Green House a safe and hazard-free environment.
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Tracy Hastain is our Events and Loyalty Manager. Her goal is to make sure that you are happy and to keep in touch with you on regular basis to get your feedback. She also heads up our events team, whose aim is to deliver exciting new ways that we can all get together.
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Toni Sheppard is our Director of Customer Relations. She heads up our Customer Relations team and her role includes overseeing the management of our Customer Centre, retail stores and building relationships with our stockists both in the UK and internationally. Her aim is to ensure that stocking up on your favourite products is as easy, enjoyable and accessible as possible, and that you receive a consistently high level of personal service wherever you choose to shop.
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Rob Williams is our Director of Business & IT Development. His role is to oversee our website development, making sure our online service is safe and easy to use for you. He also ensures that the IT technology at the Green House is working to its best ability, so that everyone who works here can deliver high quality customer service.
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Louise Murray is our PR Manager. Her goal is to ensure that all of our fantastic brand and product stories are communicated to you through press coverage in magazines, newspapers, online, television and radio. Her role involves introducing our brand to beauty industry experts, hair and make up artists and celebrities as well as entering us for magazine and industry awards.
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Ian Curtis is our Technical Packaging Manager, and heads up our in-house team of packaging experts. Working with our suppliers and the Product Development team, Ian ensures that our packaging is of the highest quality, protecting our products so they reach you in perfect condition.
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Lorna McKay is our Fragrance Expert. With over 30 years experience working in the world of beauty and fragrance, her friendship with Liz and Kim goes back a long way. After 14 years as beauty buyer at Harrods, Lorna left to begin a freelance career consulting to the beauty industry. During this time, she worked with many retailers including Liberty of London, to create an innovative concept for their first Beauty Department. Lorna’s next major role was to head up the Beauty Department at QVC, and it was at this point that Liz and Kim approached her to ask for her valued opinion of their new brand ‘Liz Earle Naturally Active Skincare’- she’s followed the development of the brand ever since, and was incredibly excited to be involved in the creation of our first ever fine fragrance, Liz Earle Botanical Essence No.1.
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Claire Hunt is our Technical Information Manager. She works closely with Liz, Kim and our technical team taking the highest quality botanical ingredients, combining and blending them to create effective, safe and hardworking products that really work on all skin types and are a pleasure to use. She also heads up the team that ensures we’re using cutting-edge technology to keep up-to-date with the latest research on ingredients and cosmetic regulations.
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Leighton Atchison-Warne is our Learning and Development Manager - Retail, and he is dedicated to providing our Customer Advisors with the skills and knowledge they need to give you first class service. Leighton joined our family as a Team Leader in our Customer Centre, so he really understands what matters to you, our customer – and this gives him a unique advantage when helping our new teams get the very best start to their careers with us.
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Dee Becker is our Brand Experts Manager and Superskin Ambassador. Working closely alongside Liz and Kim since 2002 in a number of roles, including product development, Dee embodies our company’s 'Precious Recipe’ – an emphasis on recognising talent and developing each individual's unique skills. She works closely with all the Liz Earle experts to ensure that they are available to talk to our customers on QVC and at events and regularly hosts customer events herself. A keen advocate of healthy living and, in her 50s, an ambassador of our Superskin range, Dee enjoys talking to customers about the challenges that the effects of ageing have on us, and sharing advice on how to enjoy maximum results from the Liz Earle range. You may also recognise Dee from her regular appearances as a skincare model alongside Liz and Caroline Archer on QVC.
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Theresa Turnbull is the manager of our Leeds store. Her role is to inspire, lead and manage the team, to provide a unique experience and deliver an exceptional level of service to our customers in store. She ensures that processes are in place to make the store run smoothly, and works hard with the team to deliver high standards at all times, creating a welcoming, friendly and professional environment for our customers to enjoy.
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Ian Denson, our Hair Expert and Stylist, has been hairdressing for 28 years, principally for John Frieda where he became one of the owners of the company, opening and running salons in London, New York, Los Angeles and Barbados, and has been a freelance hairdresser and consultant since 2003. He has worked extensively on fashion shows and shoots around the world and with celebrities from the TV, film and fashion industries including Helena Christianson and Julia Roberts.