At Lizearle.com we’re pleased to announce we’ve been voted number one for customer satisfaction in the UK’s biggest survey of online shops, conducted by Which?
For the survey, Which? asked 11,298 members to rate 78 sites. The score is based on the users’ overall satisfaction with the site and their likelihood of recommending it to a friend. Out all of the sites rated, lizearle.com came top across all categories, competing with big brands such as Amazon, HMV, The Body Shop, Tesco, Sony, and Ikea.
With 94% for customer satisfaction, Lizearle.com received the highest customer score, not only in the beauty category, but across the entire survey.
We are thrilled with the result and wanted to say a huge thank you to all of you who voted. We have worked really hard to create an easy-to-use, stress-free online shopping experience, so it’s great to get a glowing endorsement of our work from customers.
But never ones to rest on our laurels, we can’t wait to share some of the exciting online developments we have lined up to make your online shopping experience even better over the next few months. So watch this space…
Anne Kent said...
Well done to all at Liz Earle!
It is always a pleasure to shop with you via your website. I also sometimes place my order over the telephone. In the many years I have been a customer I have always been delighted with the level of customer service received from your staff. If only all companies could try to treat their customers as well as you do.
November 7th, 2010 at 8:36 pm |
David said...
I concur totally with everybody’s positive remarks about this website. It looks fabulous but appearances aren’t everything…it’s easy to navigate, informative and welcoming which is why I keep coming back for more (and no, I don’t work for the brand’s PR!!!)
Thanks for your tireless hard work and well done
October 31st, 2010 at 9:51 pm |
Maureen Urquhart said...
Congratulations and very well deserved.
My comment is exactly the same as Liz Counsell above.
I love also getting your blog as it gives advice too and I can see if there are any special offers too.
So with John Lewis and online – spot on
October 30th, 2010 at 9:11 am |
quratulaanshakil said...
congratulation liz i love to use your products because i think they are best and the service is exellent.i am glad i got chance to thankyou. I love getting gifts and when ever i order form you website i recive free samples so it like extra treat and packaging is very cute. keepup all the good work.once again thank you.
October 29th, 2010 at 12:12 pm |
Maria Steele said...
Congratulations to all at Liz Earle, and very well deserved too. You succeed in making an online shopping experiance really easy and pleasurable. I am always delighted with my beautifully packaged purchases and love the personal touch of the free samples in every package. I’m sure I’m not the only customer who loves supporting a “small” independant brand too. Having suffered with a sensetive scalp for years your shampoo is the only one I’ve found that doesn’t irritate my scalp and leaves my hair in fantastic soft and shiny condition. My mum has psoriasis and her scalp is pretty bad and as part of her birthday present today I’m giving her…yes, you guessed, a set of your fab shampoo and conditioner. Keep up the amazing work, and many thanks for providing great products and exemplary service.
October 29th, 2010 at 7:21 am |
bon2u said...
congratulations I know it takes a lot of hard work to solve customers needs and you obviously have the knowledge. Good luck in the future
Tim
October 28th, 2010 at 10:11 pm |
Jayne McConnachie said...
Worthy winner Excellent website
October 28th, 2010 at 10:03 pm |
Liz Counsell said...
Congratulations on a well deserved accolade. I’ve been shopping online with you for ages and have always been more than satisfied with the service. Sadly (sort of) my local John Lewis is now stocking your products so I won’t be shopping online as much, except for the oils which they don’t stock. I’m going to miss looking out for my parcel – not to mention the freebies. Once again, congratulations.
October 28th, 2010 at 8:24 pm |
sue said...
well done, certainly the best site i,ve used, your service is first class, well deserved result, congratulations to everyone.
October 28th, 2010 at 6:37 pm |
Sarah Holland said...
As a subscriber to Which I was delighted to see you come out as the top rated site.
Very well deserved and keep up the good work
Sarah
October 28th, 2010 at 5:58 pm |
Linda Scarbrough said...
Many congratulations to the Liz Earle team; you deserve this accolade, as your service (like your product range) is impeccable! I for one will keep on recommending you to family and friends.
October 28th, 2010 at 5:40 pm |